Contact

Refund and Returns Policy

Cancellation and Refund Policy

Thank you for choosing FHDPACK for your graphic design template needs. Our goal is to provide you with high-quality, ready-to-use templates for your printing projects. Please read the following Cancellation and Refund Policy carefully before making a purchase.

Cancellation Policy:

As all our products are digital downloads, cancellations are generally not possible once the order has been placed and the download link has been provided. We encourage you to review your order carefully before completing the purchase. However, if you encounter any issues or have concerns about your order, please contact our customer support team at [email protected] as soon as possible, and we will do our best to assist you.

Refund Policy:

Since our products are digital and instantly accessible upon purchase, we generally do not offer refunds once the download link has been provided. However, we understand that exceptional circumstances may arise, and we are committed to finding a fair resolution. If you believe you are entitled to a refund, please contact our customer support team within 7 days of your purchase at [email protected] and provide a detailed explanation of the issue.

Refund requests will be considered under the following circumstances:

  1. Technical Issues: If you encounter technical issues that prevent you from downloading or accessing the purchased template, we will work with you to resolve the problem or provide a refund.
  2. Duplicate Purchases: In the event of accidental duplicate purchases of the same product, please contact us promptly for assistance. Refunds may be considered in such cases.
  3. Product Defects: If you find a defect or error in the product that significantly affects its usability, please report it to us within 7 days of purchase. We will assess the issue and, if necessary, provide a refund or replacement.

To request a refund, please email [email protected] with the following information:

  • Order number
  • Reason for the refund request
  • Detailed explanation of the issue

Our customer support team will review your request and respond to you within a reasonable timeframe.

Note: Refunds will be processed using the original payment method used for the purchase.

Changes to the Policy:

FHDPACK reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Please check this page periodically for any changes.

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at [email protected]. We are here to assist you in making your FHDPACK experience a positive one.